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How we protect your information at bolacash

Your account details, payment history and personal data stay encrypted and secure with us.

Encrypted account storageLocal payment data handlingTransparent data practices
bolacash How we protect your information at bolacash
CONTACT & ACCESS

Reach our privacy team

Questions about your data, deletion requests or account access matters reach us through these channels.

Email [email protected] — send account access requests, data deletion queries and privacy concerns.
Live Chat Open the chat widget in your bolacash account dashboard (available 08:00–22:00 Indonesia time).
Account Settings Log in to bolacash, go to Settings > Privacy & Data to view your…
DATA SAFEGUARDS

How we secure and manage your privacy

bolacash encrypts all deposits and withdrawals, uses secure login protocols to prevent unauthorized access and stores payment records in compliance with local banking standards.

Encryption

Your DANA, OVO, GoPay and QRIS payment details are encrypted end-to-end and stored separately from your account profile to prevent fraud.

Login Security

We log every login attempt on your account. If you spot unrecognized activity, contact our support team immediately to lock your account and reset your password.

Cookie Use

Cookies track your session, remember your language and payment method preference, and help us detect suspicious login patterns. You control cookie settings in your browser.

Data Retention

We keep transaction and account data for seven years to fulfill local tax and banking regulations. After account closure, personal data is deleted within 30 days.

No Third-Party Sale

We do not sell, rent or share your personal information with marketers, affiliates or other brands. Your data stays within bolacash.

Data Requests

Email [email protected] to request a copy of your data, correct inaccuracies, or ask us to delete your account. We respond within five business days.

Privacy questions answered

Read answers to the most common questions about how we handle your personal information, account security and data access rights at bolacash.

Yes. Log into your account, go to Settings > Privacy & Data to view your profile, withdrawal history and login log. You can also email [email protected] to request a full data export, which we deliver within five business days in a readable format.

We retain your DANA, OVO, GoPay and QRIS details for the life of your account so you can make future deposits without re-entering them. If you close your account, payment records are deleted within 30 days. Transaction history is kept for seven years for tax and dispute purposes.

Email us at [email protected] with your request. We close your account, freeze all transactions, refund any remaining balance to your registered withdrawal address within 3–5 business days and delete your personal data within 30 days.

Yes. Cookies help us log you in securely, remember your language and payment preferences and spot suspicious login attempts. You can disable cookies in your browser, but some site features may work slower.

No. Your account number and payment address are shared only with our payment processor to complete withdrawals to DANA, OVO, GoPay or QRIS. We do not share this with advertisers, analytics firms or third-party marketers.

Log in immediately, go to Settings > Account Security and change your password. Then contact our live chat (08:00–22:00 Indonesia time) or email [email protected] to report the activity. We can lock your account while we investigate.

Depends on local law. Where local law permits, you have the right to access, correct and delete your personal data, and to opt out of certain data uses. Contact [email protected] for region-specific guidance on your privacy rights.