Reference

Legal Framework Built for Your Account

When you open an account with bolacash, you're entering into a clear agreement about how we handle your funds, your data, and your account access.

Clear account termsData protectionPayment securityAccount access rights

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What Our Legal Terms Cover

bolacash Service availability depends on jurisdiction. Users are responsible for checking local law before access.

bolacash operates within the legal framework applicable to our service regions where local law permits. Your account agreement with us covers deposit and withdrawal mechanics, account closure procedures, dispute resolution, and the rights you hold over your wallet balance at all times. We maintain clear records

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of every transaction — DANA, OVO, GoPay and QRIS deposits, slot spins, live table rounds, and payout requests — so you can verify your account history whenever you log in. When eligibility or access to specific features depends on local law, we will inform you clearly.
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Our terms also outline how we protect your personal information and what happens if you decide to close your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET YOUR ANSWERS

How to Reach Our Legal Support Team

We keep our legal support channels open so you can ask about your rights, account terms, or data at any time.

HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights

Your account information — name, email, payment details, play history — is stored securely and only shared with payment processors and support staff who need it to process your deposits and withdrawals.

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS, plus your account login and balance queries, travel over encrypted channels. We do not store full payment card details on our servers.

Account Deletion Request

You can request that we delete your account and associated personal data. We will preserve only records required by law for audit and dispute resolution, then remove the rest.

Session Cookies

We use cookies to keep you logged in and remember your settings. Functional cookies track gameplay for fairness audits. You control cookie settings in your browser at any time.

Payment Data Handling

Payment details you provide for DANA, OVO, GoPay and QRIS are passed directly to our processor; we do not retain them beyond the transaction. Withdrawal requests store only your destination account identifier.

Data Retention

We keep your account and transaction records for six years after account closure to meet regulatory and dispute-resolution requirements. You can download your history anytime while your account is active.

Contact Us for Changes

To request data correction, see what we hold about you, or opt out of marketing emails, email our support team with your request. We respond within seven working days with confirmation.

Your Legal Rights and Account Questions

Below are the questions we hear most often about account terms, data rights, and how our legal framework protects you. If your question is not here, reach out to our support team via email or live chat.

Your balance remains yours. When you request account closure, we process any outstanding withdrawal requests first, then hold your remaining balance for 30 days in case you wish to reopen. After 30 days, unclaimed funds are transferred to a regulatory holding account and you can request release by contacting support with proof of identity.

Yes. If a DANA, OVO, GoPay or QRIS deposit does not appear in your account within two hours, or if you believe a withdrawal was processed incorrectly, contact support with your transaction ID. We investigate within 48 hours and work with the payment processor to resolve it.

We retain your account records for six years to meet legal and tax obligations. Personal data like email and address is deleted after 18 months unless a dispute is open. You can request earlier deletion where law allows by emailing support.

We never sell or rent your data. We share only what is necessary with payment processors to handle DANA, OVO, GoPay and QRIS transactions, and with our fraud team to protect your account. Marketing emails go only to you if you opted in; you can unsubscribe anytime.

Our terms prohibit creating more than one account per person or sharing login credentials. If we detect multi-accounting, we may suspend accounts and hold funds pending investigation. If you let someone else use your account, you remain liable for all activity; we are not responsible for unauthorized play.

Log into bolacash, go to Account Settings, and update your profile. For legal name changes, we may ask for a government ID copy. Email support with your request and we verify the change within 24 hours.

The complete terms of service and privacy policy are available in bolacash Account Settings under Legal Documents. You can download them as PDF anytime. Email support if you need clarification on any clause.

Legal Framework Built for Your Account

How to Reach Our Legal Support Team

Data, Security and Your Account Rights

Data Encryption

Account Deletion Request

Session Cookies

Payment Data Handling

Data Retention

Contact Us for Changes

Your Legal Rights and Account Questions

01 What happens to my account balance if I close my account?

02 Can I dispute a withdrawal or deposit transaction?

03 How long do you keep my personal data after I close my account?

04 Do you share my data with third parties or use it for marketing?

05 What is your policy on multi-accounting or account sharing?

06 How do I update my legal name or contact details on my account?

07 Where can I find the full legal terms and privacy policy?

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